Recent Blog Posts

Callbacks, Downtime & Substrates, Oh My!

Remodelers can face many challenges on the jobsite. Those challenges can be anything from inclement weather delaying an exterior project, to multiple projects with a variety of substrates, or downtime caused by several items on the “punch list” that need to be finished quickly in order to complete a job. And there’s also every contractor’s least-favorite challenge — callbacks.

Protect Your Jobsite Crews From the Summer Heat

On a jobsite in Kingsville, Texas, in August 2013, a worker was mixing gypsum concrete in preparation for gypcrete installation on an apartment building. It’s not a particularly taxing job, but he was doing it in direct sunlight. “He wasn’t training or doing anything that involved a lot of lifting or climbing,” says Holly Webster, director of administration at Texas-based KWA Construction, which served as the general contractor on the job.

4 Ways to Exceed Expectations

Many years ago, I began thinking about the subject of exceeding expectations. I would field phone calls from upset clients or listen to team members’ frustrations and I found that most of the time the root of the problem lay in expectations that were set but not met. Because of this dynamic, I began to train, coach, and write about the topic. Over time, I developed the following simple guidelines to help create, and then exceed, expectations.

When It Comes to Siding, Looks Are Everything

Beauty may be skin deep, but when it comes to siding, at least, looks are everything. Google search “siding curb appeal” and help yourself to the roughly 1.5 million links on that topic, many leading to real estate agents' pages eager to point this fact out. But here’s the paradox: The people who own the house are usually in the house, looking out, not outside the house looking in. What they’re looking at right now is their kitchen, their bathroom, their boring den.

I QUIT! 5 Reasons Your Best Employees Are Leaving

If you’re struggling to keep your best people from quitting, you’re not alone. According to CareerBuilder, employee retention is the number one priority for 50 percent of employers--and for good reason. It can cost a construction or remodeling firm anywhere from $3,328 (entry level) to $100,000 (executive level) to replace just one employee. People aren't cheap, especially the good ones. Don't let your most valuable assets walk out the door. Here are the most common reasons people quit their jobs and things you can do to keep your top employees committed to you. 1. THEY DON'T LIKE THEIR BOSS. Bad bosses are bad for business. According to a Gallup poll of more than 1 million U.